http://ludwigonline.blogsome.com/2009/02/24/pldt-dsl-help-desk-agent-scandal/ Funny stuff, Videos, Fun Stuff Online Games, Cabal, How to's... Fri, 11 Dec 2009 23:30:49 +0000 http://wordpress.org/?v=1.5.1-alpha http://ludwigonline.blogsome.com/2009/02/24/pldt-dsl-help-desk-agent-scandal/#comment-10 Wed, 25 Feb 2009 00:05:02 +0000 http://ludwigonline.blogsome.com/2009/02/24/pldt-dsl-help-desk-agent-scandal/#comment-10 I heard this clip on YouTube as well a couple of years ago. Technically it was the agent's fault because she should have known better than to let the customer's anger get into her. Also it might be PLDT's fault for not providing adequate training for their agents to handle such situations. When I hear prank calls made to call center agents in the US, they all seem funny because the agent never loses it - because they were well trained and pretty detached from their customer's emotions. I heard this clip on YouTube as well a couple of years ago. Technically it was the agent’s fault because she should have known better than to let the customer’s anger get into her. Also it might be PLDT’s fault for not providing adequate training for their agents to handle such situations. When I hear prank calls made to call center agents in the US, they all seem funny because the agent never loses it - because they were well trained and pretty detached from their customer’s emotions.

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